VA SERVICES

Get the Support You Need to Run Your Business Smoothly

Running an NDIS business involves a lot of admin work. This takes time away from delivering services — and you don't have to do it all yourself.

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Trusted by 500+ providers
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The Real Cost of Admin

Every Hour You Spend on Admin Is an Hour Not Spent on Growth

You started your NDIS business to deliver great care and build something meaningful — not to spend your days chasing invoices, filing compliance documents, and following up unanswered emails. But that's the reality for most providers once they start growing.

Hours lost every week to rostering, scheduling, and shift changes
NDIS invoicing and PRODA claims consuming your afternoons
Progress notes, incident reports, and compliance records piling up
Support coordinator follow-ups falling through the cracks
Participant onboarding taking far longer than it should

This is the problem we solve. Our VAs are trained specifically in NDIS workflows — from PRODA claims and price guide compliance to incident reporting, participant file management, and support coordinator communications.

"Before we brought in a VA, I was spending 20+ hours a week on admin. Now that time goes back into the business — and into actually growing it. The difference has been enormous."

— NDIS Provider, Queensland

Not sure if a VA is right for you right now?

We'll tell you honestly during the call — including whether your business is at the right stage and which type of VA would have the most impact.

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What Your VA Can Handle

The Work That's Slowing You Down - Handed off to Someone Who Know How to Do It

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Administration

Participant file creation and ongoing maintenance
Support worker scheduling and rostering
New client onboarding and intake processing
Progress note review, formatting, and filing
Email management and coordinator follow-ups
Calendar and appointment management
Document organisation and file management
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Compliance & Finance

NDIS invoicing and PRODA claim submissions
Compliance record management and tracking
Incident report documentation and filing
Audit file preparation and organisation
Accounts payable and receivable management
Worker screening and certification monitoring
Insurance and compliance expiry tracking
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Marketing & Outreach

Support coordinator outreach and relationship management
Social media content scheduling and management
Email newsletter preparation and distribution
Referral partner tracking and follow-up
Lead pipeline management and CRM updates
Provider directory listings and updates
How It Works

We Don't Just Find You a VA — We Make the Placement Work

Finding a VA and having a VA who genuinely contributes to your business are two completely different things. We manage the entire process to make sure you get the second one.

1. Needs Assessment

We map your business and identify exactly which tasks are consuming the most time, which need NDIS-specific knowledge, and where a VA will have the highest impact. We define the role around your actual gaps — not a generic job description.

2. Sourcing & Training

We match you with a VA who has relevant experience and availability, then train them on NDIS-specific workflows — price guide compliance, PRODA submissions, documentation standards, incident reporting, and your internal systems and processes.

3. Systems Setup

We build the tools, standard operating procedures, and workflows your VA will use — so they integrate into how your business already runs from day one. Communication protocols, task management, and access levels are all set up before your VA starts.

4. Ongoing Oversight

We provide ongoing quality checks, performance support, and re-training as your business evolves. As you grow and your needs change, we adjust the VA's responsibilities accordingly — so the support always matches where you are.
SUPPORT

VA Services — What Providers Ask Us

How quickly can a VA become productive in my business?
Once we complete the needs assessment and match you with the right VA, onboarding typically takes 2–3 weeks. This includes NDIS-specific training and systems setup. We don't rush onboarding — a VA who understands your business and systems from the start is far more effective than one thrown in without proper preparation.
How many hours per week does a VA typically work?
This varies depending on your business size and the scope of tasks. We help you determine the right number of hours during the needs assessment — whether that's 10 hours a week for a smaller provider or full-time support for a larger operation. We match the engagement to what genuinely makes sense for your situation.
Is a VA appropriate for a sole trader or small provider?
Yes — and often this is where the impact is greatest. When all the admin falls on one person, even a few hours a week of VA support can free up significant time. We'll be honest during the call about whether a VA makes sense at your current stage, and if so, what the right starting scope looks like.
What happens if the VA isn't working out?
We stay involved throughout — this isn't a placement-and-done arrangement. If something isn't working, we identify why and fix it. That might mean retraining, adjusting the scope of work, or in rare cases, finding a better match. We're accountable for the placement, not just the introduction.
How do we handle participant data and privacy?
We provide clear guidance on data access levels, file management protocols, and privacy compliance aligned to NDIS requirements. Your participant information is always protected — VAs only access what they need for their specific responsibilities, and all handling follows your existing privacy policies and NDIS obligations.

The Right Support Changes Everything.

Book a free VA strategy call. We'll identify which tasks should be delegated first, assess whether a VA is right for your current stage, and explain exactly what the placement process looks like — no commitment required.

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