Complaint Severity Assessment Matrix
This form is a reference tool for assessing the severity of complaints based on five key factors: health and wellbeing impact, service delivery, recurrence, organizational impact, and complexity. It guides staff in determining the appropriate response level, timeline, escalation procedure, and documentation requirements to ensure timely and proportionate complaint management.
This form is a reference tool for assessing the severity of complaints based on five key factors: health and wellbeing impact, service delivery, recurrence, organizational impact, and complexity. It guides staff in determining the appropriate response level, timeline, escalation procedure, and documentation requirements to ensure timely and proportionate complaint management.
This form is a reference tool for assessing the severity of complaints based on five key factors: health and wellbeing impact, service delivery, recurrence, organizational impact, and complexity. It guides staff in determining the appropriate response level, timeline, escalation procedure, and documentation requirements to ensure timely and proportionate complaint management.